How to order: enquiry to delivery
Custom teamwear goes wrong when expectations and specifications drift apart between the first message and the delivery. Our process is built to close that gap: eight steps, with the design and the specification locked in writing before anything is cut.
The eight steps
| Step | What happens | What we need from you |
|---|---|---|
| 01 Enquiry | You tell us the sport, quantity and target budget. | A short brief — garment, quantity, size spread, any deadline. |
| 02 Design | We return a free mock-up for your feedback. | Your logo, artwork or a reference kit you like. |
| 03 Quotation | Clear EXW pricing with quantity tiers, no hidden add-ons. | Confirmation of the quantity you want to price. |
| 04 Confirmation | Design and specification locked in writing. | Sign-off on the mock-up and the spec sheet. |
| 05 Deposit | Production slot confirmed on payment. | Deposit as agreed in the quotation. |
| 06 Production | Printing, cutting and sewing to the agreed schedule. | Nothing — we report progress. |
| 07 QC | Size, print and stitching checked before packing. | Nothing, unless you want to specify an inspection point. |
| 08 Shipping | Export documents prepared and goods dispatched. | Delivery address and your preferred shipping terms. |
Two points in that sequence matter more than the rest: step 02, because a mock-up is a free way to catch a misunderstanding, and step 04, because that is where the design stops moving.
What artwork we need
Artwork quality decides how close the finished kit comes to what you imagined. The best file you can send is vector artwork — AI, EPS, PDF or SVG — because it scales without losing edges.
If vector artwork does not exist, a high-resolution PNG or JPG will usually work. What matters is resolution: a logo pulled from a website or a social media avatar will look soft once it is printed at chest width, and we will tell you so rather than printing something we know will disappoint. In that situation we can redraw the mark for production.
Along with the artwork, useful things to send:
- Colour references — Pantone numbers if you have them, or a club colour to match. We hold 20 standard colours off the shelf, and any Pantone reference can be matched on production.
- Placement instructions — chest, back, sleeve, shorts. A rough sketch over a photo of the garment is more than enough.
- Squad list — names and numbers mapped to sizes, if the kit is personalised.
- Size breakdown — how many of each size you need.
Size charts and fit
Every programme is quoted against a size chart before production. You have two options:
- Use ours. We supply an adult block (XS–5XL, with extended sizes quoted on request) and a youth block, and we grade from it.
- Send yours. If your club or school already has a size chart, or you have a fit you are happy with from another supplier, send it and we will grade against your measurements instead.
Mixed sizes in one order is standard — you are never pushed into a balanced pack. For programmes where fit matters most, a physical sample is the surest way to confirm it before committing to the full run.
Shipping and terms
We work on EXW terms by default, with FOB or door-to-door available. Export documentation is prepared on our side. What we will not do is quote a delivery date we cannot hold — the production schedule is agreed with you before you pay a deposit, so the date in the quotation is a date we have committed to rather than an optimistic estimate.
If you are working to a fixed deadline — a season start, a tournament, a school term — say so in the first message. It is far easier to tell you honestly at step 01 whether a date is achievable than to discover it at step 06.
Send your artwork, quantity and size breakdown — a free digital mock-up comes back with the quotation.
Request a quote